Acceptable Use Policy

MOZEO ACCEPTABLE USE POLICY

Last Revised: June 21, 2021

‍

Introduction

The actions individual customers take can have a significant impact on our system as a whole. Therefore, we feel it’s our responsibility to be extra vigilant about preventing spam-related abuse to protect consumers and keep our system clean. Our reputation and deliverability depend on it. That’s why all Mozeo users must follow this Acceptable Use Policy in their use of Mozeo and any other Mozeo products or add-ons.

‍

ZERO-TOLERANCE Policy

Nothing personal, but to maintain a transparent ecosystem and the highest delivery rates possible for all of our customers, if you violate this policy or we see behavior, content, or other factors that pose a threat to our system, or if messages violate do-not-call lists, local and federal laws, CAN-SPAM or FCC TCPA laws, or if your opt-out rates hover above 3%, we may review, suspend, throttle, disable, or immediately terminate your account.

‍

Consent Requirements


As further elaborated in our Terms and Conditions, consent can’t be bought, sold, or exchanged. Third-party lists of phone numbers are strictly forbidden. This includes purchased or rented lists, lists collected by someone other than you, and lists scraped from third-party sources, including public websites. Your contacts should be gathered and consented to entirely by you.


‍

Prohibited Content


We do not allow businesses or organizations that offer any variable of the services, products, or content found below.

‍

High-Risk Financial Services

  • Payday loans
  • Short term high-interest loans
  • Third-party auto loans
  • Third-party mortgage loans
  • Student loans
  • High-risk franchise opportunities
  • Cryptocurrency

“Third-party” means originating from any party other than the one which will service the loan.

‍

Malicious Content

  • Any content designed to intentionally evade filters
  • Fraudulent messages
  • Malware or viruses

‍

Third-party Lead Generation Services

  • Companies that buy, sell, or share consumer information.
  • Selling “Likes” or followers for a social media platform

‍

Debt Collection or Forgiveness

  • Third-party debt collection
  • Debt consolidation
  • Debt reduction
  • Credit repair programs
  • Tax-relief programs

“Third-party” means originating from any party other than the one who is owed the debt. For example, a hospital could send messages regarding bills for its own patients, assuming they provided opt-in to receive messages.

‍

“Get Rich Quick” Schemes

  • Work-from-home programs
  • Risk investment opportunities
  • Pyramid schemes

This is different from outreach about employment due to compliant opt-in practices, messages from brokerages to their members, investment news alerts, or other investment-related messages.

‍

Illegal Substances

  • Cannabis
  • CBD
  • Prescription drugs

Cannabis is federally illegal in the United States. Cannabis businesses will not be permitted to use SMS/MMS messaging in the US, regardless of message content. CBD is federally legal but is not legal in some US states, so US carriers do not permit messaging related to CBD. Offers for drugs that cannot be sold over-the-counter in the US/Canada are forbidden.

‍

Gambling

  • Casino apps
  • Gambling websites
  • Gambling services or products

‍

S.H.A.F.T. Use Case

  • Sex - This includes adult entertainment and pornography, novelty items, sexually explicit material of any kind, and escort and dating services.
  • Hate - Violent or harassing speech or any communications from groups whose primary purpose is spreading hate.
  • Alcohol (unless fully approved by Mozeo and mobile carriers with age-gating)
  • Firearms - All firearm products
  • Tobacco - All tobacco products, including vaping

‍

If you have any questions about this acceptable use policy, please contact support@mozeo.com.