FAQs
Below are some of the frequently asked questions we receive. Feel free to reach out with other questions.
You'll get a phone number and 10 credits to test our features.
Yes, all incoming messages are free.
A credit is simply a text message or phone call. If you text 100 people, it's 100 credits. If someone calls you for 3 minutes, it's 3 credits.
Credit Breakdown
You pay for outbound messages only, incoming messages are free.
Standard text messages (SMS) are charged (1) message credit per person sent.
Picture messages or messages above 160 characters (MMS) are charged (2) message credits.
Call forwarding and voicemail are charged (1) message credit per minute.
Credit Breakdown
You pay for outbound messages only, incoming messages are free.
Standard text messages (SMS) are charged (1) message credit per person sent.
Picture messages or messages above 160 characters (MMS) are charged (2) message credits.
Call forwarding and voicemail are charged (1) message credit per minute.
No, they don't rollover. Monthly credits expire monthly, and yearly
credits expire yearly. However, if you purchase additional credits,
those never expire.
If you're a seasonal
business, you can benefit from paying yearly to get all of
your credits upfront, giving you the flexibility to send when you need
to throughout the year.
If you're a seasonal business, you can benefit from paying yearly to get all of your credits upfront, giving you the flexibility to send when you need to throughout the year. Plus, you'll get a discount.
No problem. Please contact us and someone from our team will go over our Elite Packages with you.
If you'd like to downgrade your plan, please reach out to our support
team from within your account. Please note, if you've purchased rollover
credits, you may be at risk of losing some of them because of the cost
difference. For example, if you bought 1,000 rollover credits on our
enterprise plan for 4 cents ($40) and then downgraded to our starter
plan, those same 1,000 rollover credits would cost 6 cents ($60),
leaving a difference of ($20) or 500 credits. Our team will cover all of
this before downgrading.
Please Note: You're allowed one downgrade per calendar year.
Yes, you can cancel at any time. When you cancel your account, you will lose all access to your account, your phone number, and any credits you have in your account.
Our plans are based on message credits. If you decide in (30) days of signing up that Mozeo is not for you, we will credit back any unused messages at the rate of the package you chose. For example, if you're on our Plus plan and use up 500 messages, we'll credit you back 500 messages at $0.05 per text or $25. If you decide Mozeo is not for you after (30) days, we will give you until the end of your subscription to use up what you can and not charge you again.
You can pay online by credit card. If you plan to spend $1,000+ per month, we can talk about invoicing with you. Contact us for details.
If you plan to spend $1,000+ per month, please contact us and we'll get someone assigned to your account.
